The Department of Homeland Security spent $430 million over nine years on inter-agency radios for use in national emergencies, but agents don’t know how to utilize them.

After 9/11, government agencies needed a better way to communicate with each other during wide-scale disasters. To that end, the DHS distributed radios, all tuned to a common, secure channel, to 123,000 employees across the country.

recent report from the Inspector General found most employees didn’t know how to use the radios or knew about the secure channel.

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