Millions of people have visited ObamaCare’s online enrollment portals, but only about 1 in 10 reported success in using them to buy health insurance, according to a new poll.
Seven percent of adults said someone in their household has tried to sign up for coverage on healthcare.gov, or through one of the state exchanges, according to an AP-GfK poll released Thursday.
This figure could mean that more than 20 million people have tried to access the new insurance marketplaces, which would be welcome news to the Obama administration.
But few users had positive experiences navigating the sites. Three of four said they encountered problems, and fewer than 10 percent were able to actually purchase health insurance, the poll found.
The survey confirms that technical issues are confounding users interested in health plans on the exchanges and working against a flood of interest in the new system.
The marketplaces, including the federally facilitated exchanges accessed through healthcare.gov, debuted Oct. 1 with significant problems.